International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2024)

by Tim Hardwick

There appears to be an ongoing outage with international roaming across multiple cellular networks, with Verizon, AT&T, and T-Mobile customers abroad complaining about the issue on social networks and cellular community forums.

International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (1)
Customers traveling internationally have been without service since late Wednesday for hours at a time, with many losing cellular, text, and data. That has left many users unable to call their cellular provider hotline or access online chat help without a Wi-Fi network.

Based on feedback from customers that have managed to contact support, the providers are aware of the issue with international roaming and are actively working on resolving it, although there have been reports that this could take several hours. We'll update this article as soon as we learn more.

Does anyone else have @Verizon and overseas?? Everyone I’m with phone just fully stopped working… anyone else??— Patrick Schwarzenegger (@PSchwarzenegger) June 27, 2024

Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem. We have updated the story headline to reflect the development.

Update 2: Bloomberg reports that a Verizon customer service representative who was contacted from the UK on Thursday said that it's an ongoing issue that engineers are working to address.

Update 3: The multi-network outage is related to issues at international connection partner Syniverse, according to a person familiar with the situation. The company says the estimated time of restoration is 12 hours up to 24 hours.

Tag: Verizon

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Top Rated Comments

Michael Scrip

4 days ago at 02:55 am

It must have been the new logo...

?

Score: 10 Votes (Like | Disagree)

mjs916

4 days ago at 09:42 am


I'm always curious with issues like this, do people seriously think that a vendor is just going to sit around and not work on the problem? While their networks aren't as robust as they like us to think, they are going to resolve these issues if nothing else to avoid government hassling them for causing an outage.

If you call and yell at the front line workers they can fix it immediately by pressing the “fix it now” button.

You just have to yell at them the right way for the right amount of time until they are willing to press the button.

Many try, but the correct combination of screaming and timing is elusive.

Score: 7 Votes (Like | Disagree)

Polinsky

4 days ago at 07:38 am


This screwed me so bad yesterday in Mexico City. Carrier left us out to dry. I’m leaving Verizon over this. What I went through yesterday when this randomly happened in a random neighborhood of CDMX I will never forgive this company for.

If you read the article, you'd know that the problem affected other carriers. So, who will you switch to since many carriers were affected. And apparently, the problem is with a company that handles international calls for many carriers. Your outrage is directed at the wrong entity!

Score: 7 Votes (Like | Disagree)

vegetassj4

4 days ago at 04:31 am

Darth Testious: Only through me can you achieve a signal greater than any WiFi.

International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (10)

Score: 6 Votes (Like | Disagree)

roar08

4 days ago at 08:56 am

It's interesting how issues like this expose (often) deep, single points of failure (e.g. Syniverse).

Score: 6 Votes (Like | Disagree)

alexandr

4 days ago at 04:49 am


My Apple Pay also didn’t work in Germany earlier. Thankfully I had cash on me. Is the world ending?

Yes, an Apple Pay outage is one of the signs.

Score: 5 Votes (Like | Disagree)

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International Roaming Outage Affecting Verizon, AT&T, T-Mobile Customers [Updated] (2024)

FAQs

Why isn't my international roaming working at AT&T? ›

Most international service issues can be solved by turning your phone off for one minute and then back on. For trouble using data, confirm Data Roaming is turned on in your device Settings. If the issue persists, call AT&T international customer care at +1.314.

Do I turn on data roaming with international plan att? ›

How to use data, talk, and text internationally. To use cellular data, make sure Data Roaming is turned on in your device settings. To call or send a message to the U.S., dial +1 followed by the 10-digit number. The “+” sign usually appears if you press and hold the “0” key on your dial pad.

Do I have to notify AT&T of international travel? ›

International services must be activated on your account, so give us a call to verify (800-331-0500). After that, it's time to discuss the best options when it comes to rate plans. AT&T offers several voice plans and data packages to make traveling with your AT&T wireless phone affordable.

Do I turn on data roaming with an international plan? ›

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country.

Why isn't my international roaming working? ›

Roaming not enabled for your plan: One of the most common reasons why your international roaming isn't working is because it was never enabled.

How do I fix roaming problems? ›

For Android: Settings > Connections > Mobile Networks > Network Operators. Deactivate the option 'Select automatically'. It may take up to two minutes for the available networks to appear. Select one of the local providers.

Should international roaming be on or off? ›

Turning data roaming on can give you access to the internet while on the move, making it easier to navigate your way around and stay in touch with loved ones. However, leaving data roaming on without caution can result in high data charges with an unexpectedly large bill when you return home.

Should mobile data roaming be on or off when abroad? ›

If you want to avoid high roaming charges, make sure you turn your mobile data off on all devices before you arrive at your destination. You will still be able to make and receive calls (and be aware that charges will apply for these), but you'll need to connect to Wi-Fi to use any online apps.

Does the AT&T International Day Pass turn on automatically? ›

The pass will automatically begin once it detects you're in another country, and the day $10 charges will begin for every day you use your phone abroad (10 days max per billing cycle).

How do I avoid international fees with AT&T? ›

International charges apply when you talk, text, or use data outside the U.S., Puerto Rico, and the U.S. Virgin Islands. But you can save if you have AT&T Passport®, AT&T International Day Pass® (IDP), or a similar plan for international travel.

Can you text internationally for free with AT&T? ›

Charges for international messages sent from the U.S. are $0.25 for Text/Instant Messages and $0.50 for Picture/Video Messages. International roaming pay per use rates may apply when using your device outside the U.S., Puerto Rico, or U.S.V.I. without a rate plan or travel package that includes international service.

How much is the AT&T International Plan per month? ›

Connect with friends and family abroad

Discounted rates when calling 140+ countries. No Wi-Fi® connection necessary. $15 per month, per line.

Does the Verizon International Plan automatically turn on? ›

After you add TravelPass to your line: A 24-hour TravelPass session starts automatically when you use your device in a TravelPass country (e.g., make or answer a phone call, send a text or use data).

Should I turn off cellular data when travelling internationally? ›

Even if you decide to get a local SIM card, these tips will help you out by saving data abroad. Turn off roaming. This stops cellular data use so you won't be paying extra for a plan you don't have. You can still get calls and text with Wi-Fi, but your phone won't send or receive data on networks.

Does T-Mobile have free international data? ›

Roaming with T-Mobile

Go5G Plus, Go5G, MAX, Plus, Magenta, ONE, and Simple Choice plans give you unlimited texting and data at up to 256kpbs in more than 215 countries and destinations at no extra charge, while voice calls are $0.25/minute. (Check calling and messaging rates.)

Why does my phone not work when roaming? ›

Go to your phone's mobile networks settings and carry out the following checks: The data roaming service must be enabled. The network mode of your phone must be in automatic network selection. The mobile networks must be set to 4G or LTE (even if you are using a 5G network).

How do I get international roaming to work? ›

How to turn on international roaming? In an iPhone, go to Settings – Mobile Data – Mobile Data Options – Data Roaming. For an Android phone, head to Settings – Connections – Mobile Networks – Data Roaming. Then toggle to 'on'.

Why is my AT&T mobile data not working? ›

Follow these tips if your mobile data isn't working

Turn your phone off and back on. Make sure mobile data or cellular data is turned on. Disconnect from Wi-Fi® to test your mobile data. Turn off airplane mode.

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